Policy

Our Policies

Refund Policy

Shipping Policy

Privacy Policy

 

Order Online:  http://bioessence.com

Email: info@bioessence.com

Call: 800-538-1333

Fax: 800-875-0798

 

Requirements:

Our products are intended to use by health professionals, pharmacies, specialty store and medical students. Proof of state or national license or qualified student ID is required. 

If you are a patient, please speak with your practitioner or contact our network practitioner to get a Doctor Referral Code. 

Payments:

We gladly accept Visa, MasterCard, Discover, American Express and PayPal (online only). Net 30 will be only accepted with an approved credit application. We will charge a 1.5% monthly interest on all past-due invoices. Please be aware that we do not ship on a delinquent account. Special orders require 50% deposit upon order placement. A $35 fee will be assessed on all returned checks. 

VOLUME Discounts:

15% off on orders above $1000 (before tax)

Discount will be applied automatically. No discount code is needed. Volume discount cannot be combined with other discounts or promotions.

Price and shipping charges are subject to change without prior notice.

 

 

Refund Policy

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We strive to provide the best customer service to our customers. Please call or email our customer care team if you need to return products. Discounted products and samples cannot be returned. 

Unused, non-expired products may be returned within 30 days of purchase for credit or refund with prior approval by phone or email. Any returns attempted after 30 days will not be accepted. Opened or used items will not be accepted for return. All shipping fees are non-refundable. A 15% restocking fee is charged for all returns.

All special custom made products are non-exchangeable and non-refundable. 

To return your products, you should ship the products to: 

 

Bio Essence Health Science 

8 Studebaker Irvine, CA 92618

You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable.

Please report to the customer care team for all shipping damages issues within 7 days of receipt. Please save all damaged package or products for an investigation. Upon approval, the customer care team will send you a replacement for the damaged products. Bio Essence Health Science will not be responsible for the loss of uninsured returns.

Please report to the customer care team for all mis-shipment or incorrect shipped items with 7 days of receipt. Upon approval, the customer care team will send you a replacement for the mis-shipment. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

Shipping Policy

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We understand time is of the essence. Orders will be processed upon the time of receipt. Orders received before 2PM Pacific Time usually will be shipped out on the same business day.

 

Orders will be shipped via UPS Ground or USPS for customers located within the United States unless instructed otherwise. Please be advised that UPS does not deliver to P.O. Boxes. Expedited delivery services are available at additional cost. Delivery times may vary in accordance with UPS and USPS delivery schedules.

Customers can request drop-shipping at no extra charge. We will NOT include invoices in the shipment unless instructed otherwise. 

FREE UPS Ground Shipping for orders over $250 within California.

FREE UPS Ground Shipping for orders over $500 outside of California.

It is the customer’s full responsibility to receive or pick up shipments from UPS or USPS. UPS will only make 3 delivery attempts, and USPS may or may not request receiver to pick up packages at the local post office. Any unclaimed packages will be automatically returned to Bio Essence Health Science by the shipping carrier. Customers are responsible for any additional fees resulting from undeliverable or unclaimed packages.



UPS Ground Estimated Delivery Times:

West Coast: 1-3 Days

Southwest: 2-4 Days

Midwest: 3-4 Days

East Coast: 4-5 Days

Sales Tax Exemption

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California customers must provide a copy of a valid resale certificate to be exempted. Out of State customers are automatically exempted.

 

CA Prop 65 Compliance

CA Proposition 65 requires businesses to provide warnings to Californians about significant exposures to chemicals that cause cancer, birth defects or other reproductive harm. 

For more information about CA Prop65 and list of chemicals, please visit the website at https://oehha.ca.gov/proposition-65/proposition-65-list

 

Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bioessence.com (the “Site”).


PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).


SHARING YOUR PERSONAL INFORMATION


We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK


Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS


If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION


When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES


We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

COMPLIANCE

All Bio Essence Health Science products are sold only to licensed practitioners and accredited students. License information is required before purchase. Customers accept full responsibility for the safe and proper use of all products. Customers also agree to indemnify and hold harmless Bio Essence Health Science against any and all claims, suits, or actions of any kind whatsoever for liability, damages, compensation or otherwise brought by the customer or anyone on their behalf, including attorney’s fees and any related costs, if litigation arises pursuant to any claims made by the customer or anyone else acting on their behalf. The customer must agree to these terms to hold Bio Essence Health Science harmless in the event of consumer claims against any Bio Essence Health Science product supplied to them by the customer.



CONTACT US


For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@bioessence.com or by mail using the details provided below:

Bio Essence Health Science

8 Studebaker Irvine, CA 92618

Disclaimer: No claim or warranties of medical efficacy are intended or implied for any products sold by Bio Essence Health Science. Customers accept full responsibility for safe and proper use of the products. Customers agree to indemnify and hold Bio Essence Health Science harmless from any consumer or patient’s claims.